POLICIES
West Alabama Public Transportation
POLICY/PROCEDURES
for
ACCIDENTS, INCIDENT, EMERGENCIES, BREAKDOWNS
Accidents
An accident involves a vehicle or another vehicle. Accidents will result in disciplinary actions when:
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The driver fails to obey the rules and regulations of WAPT
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The driver fails to obey traffic laws
All accidents, no matter how minor, involving property and/or physical injury will immediately be reported to the Main Office and further actions and directions will be given by the Operations Manager. Failure to report an accident to the proper personnel will result in disciplinary actions up to and including immediate termination of employment. (See Vehicular Accident/Incident Policy for more information.)
Incidents
An incident is the result of something that occurs on the vehicle, in the office or with a passenger. An incident is any unusual event or illness that results in the injury or harm to an individual or vehicle i.e. a rock striking a windshield, wheelchair tipping over, a customer acting in a threatening manner, individual not responding or seizures. All incidents are to be reported immediately to the Director. A written report should be made and kept on file in the Main Office. (See Vehicular Accident/Incident Policy for more information.)
Emergencies
Emergencies are very frightening and stressful. Emergency information should be stored in the plastic sleeve on the visor of each vehicle. This information consists of emergency phone numbers, bus information, insurance information etc. The following guidelines and actions must be followed appropriately to maintain professional in emergency situations.
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Keep calm
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Protect your passengers, yourself and your vehicle
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Never leave the scene of the accident; Take pictures of incident.
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Report to the dispatcher so instructions from the Main Office supervisor can be followed. If office is closed contact your direct supervisor, who will then provide guidance. Forward, by text, any pictures of incident you may have.
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Complete the required reports due to the Main Office at end of shift.
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Complete drug and alcohol testing as necessary.
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Vehicular Breakdowns
Vehicular breakdown is defined as anytime a vehicle will not function in a safe manner as designed. In the event the vehicular breakdown occurs while in route, the driver must adhere to the following guidelines:
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Pull off the highway and park in a safe location that is level and on stable ground.
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Report to the Main Office dispatcher immediately
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Remain calm and reassure passengers
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Set triangles properly for safety
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Wait for mechanic/tow truck to arrive.
Staff Training and Meetings
WAPT conducts quarterly training sessions to update staff.
Staff training and in-service meetings are designed to review policies, operations and procedures as well and promote unity among the WAPT team.
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